Complaints and suggestions

• Communication Channels: For suggestions, complaints, and inquiries, please send them via email to [email protected] or WhatsApp to 055699690. We will respond within 1 to 24 hours during official working days.

• Guidelines: We welcome all complaints, provided they are submitted in a professional and respectful manner. The store reserves the right to block customers who submit repeated malicious complaints intended to damage its reputation.

• Confidentiality of Complaints and Correspondence: All conversations are kept in a dedicated log to guarantee customer rights. We are committed to treating customer complaints and suggestions with the utmost confidentiality.

• Suggestions: We consider suggestions to be the intellectual property of the website and use them to improve our services without any financial obligation to the person submitting the suggestion. This includes suggestions for offers, products, merchandise, development, and any other feedback.

• Legal Framework: In the event of an intractable dispute, we rely on the regulations of the Ministry of Commerce, the Saudi Business Center, and local laws as our legal reference and adjudication.